Frequently asked questions

Where are your organizers produced?

Our organizers are 100% designed and produced in Italy; raw materials are produced in Europe. This, in order to be sure that every single piece of our products is compliant to the highest quality standards. We personally monitor all supply and production steps, from hdf thickness and aspect, to manufacturing quality, to packaging. Nothing is left to chance.

Which are the materials and packaging used for your products?

For all our products, the main material used is HDF, High Density Fibreboard. This is a high-pressed wood pulp, with a very high mechanical resistance when compared to other wood based materials such as plywood. It is compliant to all regulations for safety and international shipping (REACH/TSCA, respectively for Europe and America), which are mainly involved in the content of binder. It is also compliant to CARB2 regulation, which is the strictest worldwide for health and safety. It is produced in France using wood with exclusive European origin, which is certified from woodlands with controlled reforestation management. We don’t use any chemical cover such as UV printing.

Packing is cut to the bone; we care a lot on this point and avoid waste as much as possible. We just use a plastic bag to protect the product, and nothing else.

If I purchase one of your products, what will be delivered to me?

All of our products come in hdf (wooden) lasercut boards in a plastic bag, together with a cover and full, detailed instructions. Once you open the bag, you will pop pieces out of the boards as you usually do with cardboard tokens. Instructions will guide you from which pieces will have to be popped out of the board for each tray, to where every piece will go, step-by-step. All you’ll need is a bit of wood or PVA glue. The last page of the instructions is a guide to reinsert all trays in the correct sequence in the original game box. No skills are needed, joints’ shape and instructions guarantee an easy to assemble experience for everyone!

How could I realize which components can be put where, once I assembled the organizer?

All of our products have guide lasercut engravings which show the exact slot where to put the pieces. We usually draw pieces to be language independent; written engravings will be in English language. Also, instructions have pictures of each tray and slot, filled with the correct piece type.

Do I need any skill to assemble your products?

Absolutely no skill is needed to assemble our organizers; instructions will guide you step-by-step and the shape of the joints guarantees that pieces can’t be put in the wrong place. If you strictly follow the instructions, you won’t have any problem assembling. Joints are very soft, you won’t absolutely need hammers or mallets to assemble, so, if for any case you put a piece in the wrong space, you won’t break anything to remove it. PVA glue is needed to assemble, so you’ll have plenty of time to realize if something went wrong during assembly, and reassemble during drying time.

What do I need to assemble your products?

Just a little PVA or wood glue. No hammer or wallet is needed, and no skills in particular!

Will the instructions be in English?

Yes, all instructions are both in English and Italian.

On your product pages you mention the compatibility with sleeved cards. May i have more info on this point?

Unless otherwise specified, our organizers and accessories are compatible with sleeved cards.

We use Sapphire brand sleeves, which can be found on our website, for all our tests; these sleeves are 60micron thick, which is a good compromise between penny and premium sleeves. Card slots in our organizers are usually wider than the decks they hold, so we can’t exclude the compatibility with more than 60micron thick sleeves. If you use premium or very thick sleeves, don’t hesitate to contact us for further information: we can provide you with all slot measures in order to evaluate the compatibility with your favourite sleeves.

Some of our products mention compatibility with expansions. May I have more info on this point?

For some games we designed a double version of the organizer, one for the base game and one for base plus expansions. Wendake is an example: here we have one organizer for base game and one for base + expansion.

For other games, we mention compatibility for base game and expansions. In this case, slots are designed to hold all components for base plus mentioned expansions; if you have just the base game, some slots will simply remain empty. If an organizer for base + expansions is used to hold just the base game, we can’t guarantee vertical storage safety; if this is your need, don’t hesitate to contact us for further information.

Last but not least, some of our products are designed just on expansions. In this case we always have a separate product to hold the base game. Nemesis or Root are examples.

What if a piece is missing or accidentally breaks down during assembly? Do you deliver spare parts?

Our customer service is at your disposal for any question and information request. Not only can we deliver spare parts if something is missing for any reason or if a piece accidentally breaks during assembly. We will also answer all your questions and clear any doubt if, for example, you get stuck during assembly, or if, for any reason, you don’t feel sure during any assembly step. We’re here at your disposal, to help. We speak either English or Italian, and a bit of Spanish too. Automatic translators will do the rest!

Where do you ship your products?

Our products are shipped worldwide from Italy; we care a lot about packaging and use the best couriers, to deliver our products shortly and safely.

Do you accept pick up on site? Where, exactly?

Our headquarters is near Bergamo, in Italy. So we’ll gladly accept all requests for pickup at our headquarters. If you wish to request a pick up on site, send us a message before purchasing, and we’ll guide you to buy this way.

Can I paint or decorate your products?

Of course you can, you can use a lot of different varnishes and paints, we recommend using water-based products. You can use the spare sides of the boards to make all the experiments you want, before going to the pieces. We use hdf, high density fibreboard, as material.

I can’t find a suitable product for my game!

The Dicetroyers’ forge of ideas is always in business and our product catalogue is constantly expanding: you can help us choose the next by answering our product survey!